These general conditions of purchase regulate the use of the Web,, whose owner of Alquienvas, S.L..
The domains and, with associated subdomains, belong to Alquienvas, S.L., registered office at C/ Catalunya,4 25337 Bellcaire d’Urgell (Lérida) and CIF: B25335332.
For any doubt, you can contact us by phone +34 973 586 067, or sending an email to
In accordance with the provisions of Law 34/2002, since July 11, services of the information society and electronic commerce, and other applicable regulations, informs:


The terms and conditions of joint purchase set out the rights and obligations of users of the online store Alquienvas Plastics , in relation to the products and services we offer through our website the website or place an order through it, you are aware of the connection to these terms and conditions and our privacy policy, so if you do not agree with all the terms and conditions and privacy policy, you do not have to place any order.

These terms and conditions may be modified, so you should read them before placing each order.


Placing an order on Alquirnvas Plastics is equivalent to the entire acceptance of prices, the description of products for sale and general conditions of sale, will be the only applicable to the contract thus concluded.

The buyer undertakes to make use of the website only to make enquiries or orders legally valid. The buyer is also required to provide certainty and correct their contact details, consents to being able to make use of this information to contact him if necessary.

When placing an order is fully authorized to use the payment card, if you choose this method of payment. Only persons with the legal capacity to sign contracts relating to the kind of goods and services proposed on this website can place orders at

The delivery of orders will be made by Alquienvas Plastics by its own means or through a transport agency designated by the same company. Orders will be delivered to the address designated by the customer or to the physical store of Alquienvas, if the customer so decides. Alquienvas Plastics does not assume any responsibility when delivery cannot be made as a result of inaccurate or incomplete data, or when delivery cannot be made due to the absence of the recipient. Without prejudice to the foregoing, Alquienvas Plastics will take the necessary measures to the merchant so that the delivery can be made as soon as possible, to the satisfaction of the sender and the recipient.

Alquienvas Plastics undertakes to deliver the products in perfect condition to the delivery address indicated on the order form. You may request delivery of the items, in another and another person other than the one subscribed to the order.

No order will be delivered outside the Iberian Peninsula. So that you do not have international ‘ shipments and also in the Canary Islands, Balearic Islands, Ceuta and Melilla.

Orders will not be delivered to P.O. boxes.

With regard to deliveries to hospitals, public bodies and other properties in which there are restrictions on access to the general public, Alquienvas Plastics does not guarantee that it is made directly to the recipient, fulfilling the order and releasing responsibility, when the order has been made available to the recipient at the reception or place that does at the same time access control.

The transit time of all orders placed before 16:00h the day of the course will receive at the address indicated in a period of 48-72 working hours. If the order is placed after 16:00h, it will be delivered between 72 hours and 96 working hours.

The deadline for delivery of your order depends on the shipping method selected. Each shipping method has its own restrictions or charges that will apply to your order. Business days count from Monday through Friday, unless one of them is a local or national holiday.

The calculation of this term is based on several factors, including the destination address and the speed with which we process the products from your order for shipping (the general shipping term is indicated on each product’s detail page for information purposes, so you can evaluate the speed at which the order is shipped).


Alquienvas offers the possibility of ‘making payment by credit card through the Redsys platform. The credit card charge is carried out at the same time of the command, through the payment gateway of the corresponding financial institution and once it has been verified that the data reported are correct.

In this sense, confidential data is transmitted in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use provides total security in the transmission of data over the network. Your data is completely protected and confidential.

The security in the electronic purchase is guaranteed by the corresponding financial institution. This has the necessary resources to identify possible security errors in the data provided for payment by card.

Credit card details are not recorded in any of our databases. They will only be used in the virtual POS (Point of Sale) of the financial institution, through its secure payment gateway.

The credit cards are subject to checks and authorizations by the issuer of the same, but if the entity does not authorize payment, we are not responsible for any delay or non-delivery and can not formalize any contract with you.

Alquienvas reserves the right to change payment methods and may create new or delete any existing methods, without the user/customer of Alquienvas Plastics being able to claim for it. However, if the change in the form of payment affects an order already placed, Alquienvas Plastics will contact the customer to inform of this change, offering the option of the command to cancel if deemed appropriate.


The prices indicated under each product are total (VAT included) and you only have to add the shipping cost which, for each destination and shipping option chosen, are specified. The prices appear in euros. Prices and conditions are valid at any time, and are valid only in the open session. In the order confirmation information, prior to the buyer accepting the operation, clearly specify the prices of each of the items selected, the specification of shipping costs that will apply to the operation and promotions or discounts, if any, are applicable.

For any information about your order, you can request through the contact page of the website or by sending an email to

Alquienvas reserves the right to modify at any time the sale prices listed on, but the products will be invoiced on the basis of the rates in force at the time the command is registered subject to availability on this date.


For more information about web orders or the characteristics of the products and services we offer, as well as to report any incident or complaint regarding the online store, we put at your disposal the contact page of the website. Or you can send an email to and we will respond as soon as possible.


Right of revocation: Article 44 of Law 7/1996, of January 15, Ordering Retail Trade, gives the customer the right to revocation of the order requested-within 14 calendar days of receipt of the same, after communication Alquienvas (by email to or personally in the store), with return of the price would have paid for the product. The return of the product will be made without penalties so that Alquienvas will proceed to the return of the total amount of the purchase. someone offers the possibility of returning any product purchased with home service or delivered to the physical store of Alquienvas. To make the return, the product must be in perfect condition and complete.

Return due to product defects, production defects in transport or shipping error: if at the time of delivery is appreciated clearly and visibly, without the need to manipulate the packaging or transport the product, that a product has defects caused by transport damage or is appreciated, in the same way, a defect in the goods received, the customer must notify Alquienvas (by email to, or in person in the physical store) within 48 hours after receipt of the order to be able to urge the return of the product or products concerned and thereby the replacement by a new one or a refund of the price paid for it. The repair and/or replacement of the defective product will be free of charge for the consumer and user. This gratuitousness will include the necessary expenses realized to correct the lack of conformity of the products with the contract, especially the cost of the shipment, as well as the expenses related to the labor and materials.


Alquienvas cannot be held responsible for damages, whatever their nature, whether material or non-material or bodily, resulting from the improper use or operation of the products it sells.
The same applies to changes made to products by suppliers. Someone can not be held liable by a customer or a third party for indirect damage, loss of expotation or profit occurring by any means whatsoever, even if the damage, loss or damage had been foreseeable for Someone or if its eventuality had been placed in their knowledge.

Someone can not be held liable for breach of contract entered into in case of force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, flood or fire.

The provisions of this clause shall not affect the rights recognised by law as a consumer, nor the right to cancel the contract.

In the event of a dispute, the customer may first of all contact Alquienvas in order to reach an amicable solution.


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